Privacy Policy

This Privacy Policy describes how Al Dana Kitchen Solutions collects, uses, and discloses your personal information when you visit or make a purchase from our site or use our services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
• “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Furthermore, when you engage with our services, such as requesting a consultation, placing an order, or making an inquiry through our online platform, we collect certain information from you. This information may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information” or "Inquiry Information". Depending on the services you require, we may also collect information related to your project, such as specifications, measurements, plans, or design preferences.

How We Use Your Personal Information

We use the Order Information and Inquiry Information that we collect generally to fulfil any requests or orders placed through our site or directly (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations). Additionally, we use this information to:

• Communicate with you;
• Provide the services you have requested, such as design consultations, manufacturing, installation, and delivery;
• Plan and manage our relationship with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We process your personal information based on several legal grounds, including:

• The necessity to perform a contract with you or take steps at your request before entering a contract (e.g., processing your order, providing design services);
• Your consent (e.g., for sending marketing communications where required);
• Our legitimate interests (e.g., improving our services, site security, fraud prevention), provided these do not override your fundamental rights;
• Compliance with a legal obligation to which we are subject.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use service providers to support our website operations, payment processing, delivery of goods, and providing specific services like installation. These third parties are obligated to protect your information. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or otherwise to protect our rights.

We do not sell or rent your personal information to third parties.

Data Retention

We retain your Personal Information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data may vary depending on the context of processing and the services provided. When your personal data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under applicable data protection laws, including the GDPR, you have rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information we hold about you.
• The right to request erasure of your personal information.
• The right to object to the processing of your personal information.
• The right to request restriction of processing your personal information.
• The right to request transfer of your personal information to another party.
• The right to withdraw consent at any time where we are relying on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with a supervisory authority responsible for data protection.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized use, alteration, or disclosure. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. While we strive to protect your personal data, we cannot guarantee the absolute security of information transmitted over the internet.

Cookies

Our site uses cookies to distinguish you from other users and to improve your experience on our site. Some cookies are necessary for the operation of the site, while others help us analyze site usage or tailor content. You can control the use of cookies through your browser settings, but note that disabling cookies may affect the functionality of our site.

Children's Privacy

Our online platform and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:

Al Dana Kitchen Solutions
14, Street 6B, Al Quoz Industrial Area 3,
Dubai, UAE